Support

Contact Support

If you need assistance with login issues, billing, invoicing, POS transactions, dashboard access, or technical issues, please contact our support team.

Email: info@sdropssolutions.com.my
Phone: +603 2733 7080
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Malaysia Time)

Supported Applications / Products

POS & Retail Solutions

• Printer POS
• Laundry POS
• Retail POS
• Pharmacy POS

Feasto Platform

• Feasto POS
• Feasto User App
• Feasto Waiter App
• Feasto Dashboard

EZPOS Platform

• EZPOS POS
• EZPOS User App
• EZPOS Barber App
• EZPOS Dashboard

Distribution & Billing Applications

• Distribution App
• POS Invoicer App
• Retail Distribution POS Invoicer Application

Enterprise & Business Management Systems

• TMS – Transportation Management System
• LIMS – Laboratory Information Management System
• HRIS Application
• PGTS Application

Support Topics

• Account login and access issues
• Retail invoicing and billing issues
• POS transaction support
• Dashboard reporting issues
• Subscription and billing inquiries
• Bug reporting and technical troubleshooting
• System configuration and usage support

Frequently Asked Questions

How do I get an account?
Accounts are usually created by the business administrator or by SDrops Solutions during onboarding.

Can I create an account directly in the app?
No. Access is generally provided as part of a business subscription or service agreement.

How do I report an issue?
Please send your company name, app name, issue description, and screenshots to our support email.

Who uses the application?
The application is intended for retail businesses, distributors, stores, laboratories, logistics teams, HR teams, and authorized business staff.

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